With everything moving into the digital space, it is a necessity to allow clients and patients access to their records from the comfort of their own home. Healthcare organizations are using patient portal software to provide a secure online website for patients to access medical records, and stay in contact with their doctor or healthcare provider.
We have selected five key benefits for patients and your practice alike below:
- Saves time and money
The patient portal system streamlines multiple systems into a more efficient process that allows easier and faster access. Online scheduling allows patients to set up their own appointments and frees up office staff to allow for better productivity, and keeps phone lines free for emergencies. Online patient portals allow patients to view their lab and test results the moment they can be viewed, as well as decreases paper wasted on printing results.
- Continual Doctor/Patient Communication
The key to any efficient process is proper communication. Patient portal secure messaging gives patients the ability to contact their doctor or provider and receive direct responses for their questions and avoid unnecessary visits to the office. The patient portal system also allows office staff to relay information to patients through SMS text or email with reminders of upcoming appointments. Annual checkup reminders sent to patients have shown to encourage higher patient engagement with these routine appointments.
- Healthier results for patients that use patient portals
The availability of patient portals empowers the patient, and users of patient portals, to experience higher satisfaction levels with their doctor. Further, patients who use a patient portal have a greater chance of making healthier decisions and follow recommendations given by their doctor when compared to those who don’t. In addition to appointments and communication, patient portals enable a practice to send educational materials to their patients with health concerns, or information specific to a diagnosis or lab result.
Federal funding can help offset the cost of establishing or maintaining an EMR system. Patient portals could provide a practice with the means to meet stage 1 and 2 requirements that would help them qualify for this special funding.
- Staying HIPAA compliant
Following HIPAA regulations forbids doctors from transmitting protected health information out through email or text messages. Relaying this information through a secure portal solves this communication blockade by allowing doctors to communicate with their patients in an online space, while continuing to be HIPAA compliant. The providers are affording more time with their patients and the practice is protected from violating HIPAA policies regarding electronically protected health information.
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